COURSE OUTLINE

Program or Department: Facilities Management & Technology Studies (FMTS)

Text Title:Supervision-Key Link to Productivity
Author(s): Rue & Byars
Publisher: Richard D. Irwin, Inc.

Practical application of principles of supervision designed to prepare persons who are or intend to become supervisors in business, industry, government, or service jobs including:

1. An overview of the role of the supervisor

2. A detailed look at each of many of the jobs that supervisors perform

After completing the course, students will have a basic understanding of and be able to effectively demonstrate entry-level skills in:

1. Defining and understanding the supervisor's job

2. Organizing and delegating work

3. Understanding the organizational structure

4. Understanding and performing the functions of supervision

5. Knowing how to improve communication skills, such as interpersonal, organizational and "Top Brass"

6. Handling conflict and supervising individual employees

7. Motivating and appraising employees

8. Supervising groups in making a commitment

9. Working in the environment of a supervisor

Students will make progress toward meeting the objectives, competencies and outcomes of the course through rigorous critical thinking and by:

1. Regularly attending lectures, field trips, demonstrations and other course activities.

2. Submitting complete homework assignments in a timely manner.

3. Reading and comprehending texts, journals and handouts.

4. Actively participating in academic discussions and other course activities.

5. Providing meaningful input to group activities.

6. Obtaining outside assistance as necessary.

7. Conducting supplementary, independent, library and/or other such research directed toward self improvement and subject matter proficiency.

1. The supervisor's job

2. Making sound and creative decisions

3. Improving communication skills

4. Ethics and organizational politics

5. Time and career management

6. Planning, organizing and delegating

7. Work groups and methods Improvement

8. Human resources acquisition, development and productivity

9. Performance appraisal

10. Equal Opportunity Employment (EOE)

11. Understanding union relations

12. Report #1

13. Midterm Exam

14. Motivation techniques and leadership roles

15. Handling conflict, change and stress

16. Counseling

17. Control, quality, productivity and costs

18. Safety and accidents

19. Discipline and grievance procedures

20. Report #2

21. Final Exam

Examples of proficiency in the following course outcomes must be present in the student's portfolio:

1. Demonstrate an understanding of communications and other specific supervisory skills.

2. Demonstrate an understanding of Human Resource issues.

3. Demonstrate and understanding of motivation and leadership.

4. Demonstrate a working knowledge of supervisory administration and operations.